Just you and me
Both a patient and I had frustration with his supplemental health insurer today, and it's certainly not the first time. I was told one thing multiple times by insurer and he was told something completely opposite by the same insurer. It only took 3 phone calls on my part, one on his, and a 3-way conference call to set the record "straight", i.e., no apology, no care, and no sound explanation on the part of the insurer.
Then, I discovered this article in the March 10, 2019 edition of Medical Economics, a journal promoting smarter business and better patient care. Get out of the way 3rd parties, let it just be you and me!